Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Center Section

  • You will find almost all the answers to your questions in the intuitive Help Center section built into Yates Web Solutions’s Site Control Panel. It features a detailed database with frequently asked questions and detailed help articles written by our capable customer support staff.

  • Top quality support service

  • Instructional Video Clips

  • We have prepared a collection of instructional video tutorials that detailedly demonstrate how you can fix a common issue related to your shared website hosting plans account. You’ll find the video clips in the Help section.

  • Intuitive help center

  • A Sixty–Minute Ticket Response Time Guarantee

  • We back up all semi–dedicated servers with a 24/7 client care service and a one–hour response guarantee. Our trained technicians will be available to you 24/7/365 to reply to your questions and to solve any issue that you may have. Simply submit a helpdesk ticket from the Help Center and we’ll reply without any delay whatsoever.