A 99.9% Server Uptime
The chief benefit of building your very own shared website hosting system is that you don’t have to be worried about compatibility issues – you design a special set of software apps in such a way as to work with a particular set of hardware elements. The end result is something a whole lot more steady and dependable, since there are much less potential risks of failure. We have built our cloud hosting platform atop tried and trusted hardware parts as well as a heavily tweaked version of SELinux in order to set up an exceptionally safe environment for all your sites.
That is why, with each of our shared website hosting plans packages we offer a 99.9% server uptime guarantee. This uptime guarantee is valid for all datacenters.
A 99.9% Network Uptime
Other than our cloud hosting system, we have also set up our own internal network in all our datacenters. Everything is based on high–end hardware delivered by Juniper. Besides, on each router, we’ve configured a firewall with a complex algorithm to be able to sieve all shady requests.
Thus, in each of our datacenters – in our datacenter in the USA, in our datacenter in the United Kingdom, in our datacenter in Finland, in our datacenter in Eastern Europe and in our datacenter in Australia, you will enjoy a 99.9% network uptime guarantee. And this uptime guarantee is valid with all web hosting packages in each and every datacenter.
A 30–Day Money–Back Guarantee
Our company offers a 30–day money–back guarantee with all our cloud hosting packages. In case you’re not delighted by our web hosting services, or if you think that they are insufficient, or if you decide that you must have a VPS hosting plans rather than a cloud hosting package – you will get a refund, no questions asked.
All domain name registrations are nonrefundable, but you will keep full control over your domains even if you terminate your account with us.
24/7 Technical Support
We have mindfully selected each member of our 24x7 support team to ensure that we can provide the best client support service you can possibly get. Each of our technical support engineers has lots of years of experience working with hosting accounts behind his back, so they know what they are doing. And they are available to you 24x7 – you’ll be able to contact them at any time and they’ll respond to you as soon as possible.
Their average support ticket response time is under 20 minutes, whilst with other hosting providers you have to wait for days. Besides, we offer a 1–hour response time guarantee. Regardless of what happens, your queries will be replied to in less than 60 minutes.