Client Support Channels
A 60–Minute Response Guarantee
All your assistance requests will be dealt with in maximum 60 minutes after the trouble ticket or e–mail was received. If your case requires further assistance from a server admin, we’ll direct the support ticket or the e–mail to the person on duty, in a timely manner then leave a note to inform you that more time will be required for finding a solution. And if you order our Optional Admin Services package, any of the server management services included there will be performed whenever you want.
A First–Rate Client Care Service
We will be at your disposal 24/7/365 to reply to any queries that you may have pertaining to our Site Control Panel or any of the applications that we have pre–installed for you on the dedicated server. If you also require assistance handling server administration tasks, you can examine our Optional Admin Services package, which includes data backup disk storage space, Operating System updates on a weekly basis, server monitoring and rebooting services, as well as troubleshooting and installation procedures
An Easy–to–Navigate Help Section
Each dedicated web hosting plan comes with our charge–free Site Control Panel, which boasts a fully detailed knowledge base and a group of educational video tutorials. Whenever you require help working with the Site Control Panel, just press the Help or Videos buttons located in the top right corner.