A ticketing system is the most popular communication channel that hosting companies offer to their clients. It’s most often part of the billing account and is the quickest way to deal with a problem that requires a certain amount of time to investigate or that needs to be forwarded to a sysadmin. Thus, all replies given by either party will be stored in one and the same location in case somebody else wants to work on the issue at hand and the info already exchanged in the ticket will be available to all parties. The negative side of deploying a ticketing system with most hosting platforms is that it’s not part of the hosting Control Panel, which means that you’ll have to log in and out of no less than 2 accounts to do a specific task or to get in touch with the company’s customer service staff. In case you would like to manage a handful of domain names and each one of them is hosted in its own account, you will have to use an even larger number of accounts at the same time. In addition, it may take a considerable length of time for the provider to process your ticket request.

Integrated Ticketing System in Shared Website Hosting

The ticketing system that we are using for our shared website hosting plans is not separate from the web hosting account. It’s an integral part of our all-inclusive Hepsia hosting Control Panel and you will be able to visit it at any specific moment with only several mouse clicks, without having to sign out of your web hosting account. The ticketing system comes with a quick-search box, so you can track down the status of virtually any ticket that you have already opened, if needed. In addition, you can see knowledge base articles that are relevant to various problem categories, which you can select, so you can find out how to solve a specific problem before you actually submit a ticket. The ticket response time is no more than one hour, which goes to say that you can get swift assistance at any particular moment and if our client care team suggests that you do something within your account, you can do it instantly without needing to leave the Control Panel.