If your website hosting company offers live chat support, you can talk with an agent live and find out helpful information or get an issue resolved in a very timely manner. The main advantage of using chat compared to calling to talk to a live person is that you need only a computer with world wide web access, so that you won't pay any fees in the event that you are in a different state or country. What's more, it is much simpler to copy and paste data like domain names, usernames or error messages i.e. details that are sometimes hard to share with the other side on the phone. The live chat is also a considerably faster way to contact your web hosting service provider's support team as compared to using a ticketing system. What's more, when some problem requires a bit more time to be dealt with, you can do something else entirely while you wait for support on the live chat, which means that you will not lose time - something that's not possible when you are on the phone.

Live Chat Support in Shared Website Hosting

As we believe that many situations are usually resolved when you talk to a live person, we supply a live chat service for all our potential and active clients. The chat is accessible every day and our customer support agents can assist you with a number of questions and situations. In case you aren't our customer yet, you can learn more about our shared website hosting plans and the website hosting platform in general in order to be certain that your web sites will work effectively on our servers. If you already have an account and you've got some questions or you have any kind of issues with any of our solutions, you'll be able to join us on our live chat and we will supply you with the required details or help you troubleshoot the problem. You will have to open a trouble ticket for some troubles which require more time or the assistance of a sysadmin, still for a number of standard troubles you can receive help right away.