One-Hour Response Guarantee
Want to know more about the 1-hour response time guarantee and how you may take full advantage of it in your capacity as customer?
If you’ve ever got any queries related to your web hosting plan or you face a problem with your websites, you will need to touch base with the respective hosting company’s technical support team. It may not matter how quickly they will respond if you have a question of a general nature, but an issue such as a bungled software application update, for example, may lead to your website becoming damaged or unavailable on the Internet. And the longer you wait for the support team to help you out, the longer the website will be down. In case you offer services or goods online, any outage will affect your site destructively and you can lose current or prospective clients. A lot of hosting providers, especially resellers, handle e-mails and trouble tickets within twenty four hours, but in the digital epoch that is far too long, as clients will hardly ever go back to a website that is not functioning correctly for long time periods.
One-Hour Response Guarantee in Shared Website Hosting
With a shared website hosting from our company, you can just forget about waiting for hours and hours on end, or even all day, to get a response to a trouble ticket or an email. Regardless of when you get in touch with us, we’ll get back to you within no more than one hour with any sales and technical inquiries that you may have. The fact is, our real reaction time hardly ever surpasses 20 to 30 minutes. As we’re at your disposal night and day, you’ll always get support in a timely fashion and we are aware of precisely how crucial that is in the electronic era. Shortly after you contact us, we’ll answer your inquiries. If you experience any technical difficulty, we will resolve it on your behalf, or we will give you all the needed information if there’s something that you need to do on your end.