Learn what web hosting providers mean when they say "phone support".
Though this isn't the most importantfactor in order to recognize a trustworthy shared website hosting supplier from a bad one and a reseller from an actual provider, being able to call and talk to a live person is a sign that you are not using the services of a one-person company and that you'll be able to reach someone if you're in need of help. The phone support for web hosting services may range from general to expert, which means that the issues that can be resolved with a call differ depending on the specific service provider. Generally, these issues are simpler and feature billing or 1st level tech issues since more complex matters often need a support ticket where both you and the system administrators can track the proceedings with a specific situation. Still, the option to phone call your supplier will save you a lot of time and efforts for the multitude of small issues that may eventually show up at the time you manage your website hosting account.
Phone Support in Shared Website Hosting
Since we have live telephone support 14 hours daily, you will be able to contact us and talk with our customer support agents to find out more about all shared website hosting plans that we supply and ensure that our servers meet the system requirements for your sites prior to purchasing anything. For your benefit, we have telephone numbers on three continents and you'll be able to call the one closer to you - in the USA, the United Kingdom or Australia. In case you are already an existing customer, you can call us about general and billing issues, and about some technical issues. If the trouble is strictly technical or it requires longer time to analyze, you will have to go through our ticketing system, that will enable both you and our technical support crew to keep track of the information provided by either side.